How to Prepare Your Device for Service

Apple/Macintosh
Computers

Follow these simple steps...
  • Back up your data to the iCloud or an external drive using TimeMachine. Here's how (link)
  • Disable “Find My Mac” (Required for Apple Service) Here's how (link)
  • Remove all covers and cases. Do not bring bags, boxes, accessories or power cords. (Unless necessary for a power issue.)
  • Wipe down unit with a disinfectant wipe (such as Clorox Disinfecting wipes) or 70% Isopropyl alcohol, then dry with soft dry cloth. (Wipe the external and internal areas except for the track pad.)
  • When dropping off your computer, include the following information (on paper, such as Post-It note):  Name, your best contact phone number; and log-in credentials/passwords if issue is software or system related.

 

For iPhone, iPads and other devices

Follow these simple steps...
  • Back up your data to the iCloud or an Apple computer. Here's how (link)
  • Disable “Find My” (Required for Apple Service) Here's how (link)
  • Remove all covers, cases. Do not bring bags, boxes, accessories or power cords. (Unless necessary for a power issue.)
  • Wipe down device with a disinfectant wipe (such as Clorox Disinfecting wipes) or 70% Isopropyl alcohol, then dry with soft dry cloth.
  • When dropping off your device, include the following information (on paper, such as Post-It note):  Name, and your  best contact phone number.