COVID-19 Service Procedures for Your Safety

Overview

For our customers’ and technicians’ safety, we are currently operating under a COVID-19 service protocol that includes a no-contact repair service with an external drop-off and pick-up procedure. We appreciate your cooperation and understanding.

Please review the following information regarding our repair protocol, and how to prepare your device for service.

Call when you arrive in our back parking lot. At that time, our team will provide further instructions. Please contact us with any questions you may have regarding our procedures at 309-757-7600.

Upon drop-off, you will be asked about COVID-19 exposure. Have you or anyone in your household contracted COVID-19 within the last 60 days? Answering this question will assist our technicians with assessing the correct Personal Protection Equipment required to complete your repair.

Please wear a mask for device drop-off and pick-up.

 

How to Prepare Your Device for Service

Apple/Macintosh
Computers

 

Follow these simple steps...
  • Back up your data to the iCloud or an external drive using TimeMachine. Here's how (link)
  • Disable “Find My Mac” (Required for Apple Service) Here's how (link)
  • Remove all covers and cases. Do not bring bags, boxes, accessories or power cords. (Unless necessary for a power issue.)
  • Wipe down unit with a disinfectant wipe (such as Clorox Disinfecting wipes) or 70% Isopropyl alcohol, then dry with soft dry cloth. (Wipe the external and internal areas except for the track pad.)
  • When dropping off your computer, include the following information (on paper, such as Post-It note):  Name, your best contact phone number; and log-in credentials/passwords if issue is software or system related.

 

For iPhone, iPads and other devices

 

Follow these simple steps...
  • Back up your data to the iCloud or an Apple computer. Here's how (link)
  • Disable “Find My” (Required for Apple Service) Here's how (link)
  • Remove all covers, cases. Do not bring bags, boxes, accessories or power cords. (Unless necessary for a power issue.)
  • Wipe down device with a disinfectant wipe (such as Clorox Disinfecting wipes) or 70% Isopropyl alcohol, then dry with soft dry cloth.
  • When dropping off your device, include the following information (on paper, such as Post-It note):  Name, and your  best contact phone number.

We appreciate your cooperation and understanding. Thank you.